If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you. Contact our Customer Service and we will help you.
If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.
If the amount of the order is below 49€ the costs for shipping will be 6.00€ in Greece, Europe will be 7euros and for the rest of the world 12euros.
If the amount of the order is 49 €and above, no shipping costs will be charged.
Greece: 2-5 working days
Cyprus: 4-8 working days
Luxembourg: 3-6 working days
Malta:4-7 working days
Romania: 4-8 working days
Germany: 4-8 working days
France: 4-8 working days
Spain: 4-8 working days.
Italy 3-6 working days
Austria 3-7 working days.
We pack your order as soon as possible and ship it from our warehouse located in Greece. Delivery is normally within 3-9 business days from the order date. We aim to dispatch your order within one day of your order being placed, however please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders.
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you.
We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.
The first attempt is always home delivery but if you're not home the freight company will leave a note on your door with more information.
In the event that products are returned to us due to customer failing to pick up their package, we charge a 35 € fee. This covers shipping to and from you, as well as handling and restocking of products.